RETURN AND REFUND POLICY
If for any reason you are not satisfied with your purchase, you may return your merchandise within 30 days of purchase for exchange or refund. Please enclose a note stating reason for return or exchange along with original receipt. Merchandise for exchange and refund must be in original condition unless received damaged or defective. Shipping charges are non-refundable.
If an item is damaged during shipment please save all packing materials and contact us immediately by phone at 819-776-7157 or by email at boutique@warmuseum.ca
Please return merchandise and receipt to:
Canadian War Museum
ATTN: GIFT SHOP
100 Laurier Street
Gatineau, QC
K1A 0M8
DELIVERY POLICY
Most orders are processed within 1 business day (Monday to Friday, 8 am to 4 pm EST), subject to product availability. Orders submitted outside of business hours (evenings, weekends and statutory holidays) will be processed on the next business day.
Shipping rates are calculated separately for each shipping address. We ship using Canada or by alternative carrier if needed. The shipping cost will be quoted based on the shipping address. Delivery times are not guaranteed and may be impacted by weather, holidays and other factors.
GIFT CARDS
Gift Cards are available in the amount of $25, $50, $75, and $100.
Please note that Gift Cards may only be redeemed in-store and cannot be used online.
ORDERING OPTIONS
Online
www.warmuseum.ca/boutique
By phone
819-776-7157
METHODS OF PAYMENT
Orders can be paid by VISA, MasterCard or American Express
TAXATION
Orders are subject to sales tax based on the shipping destination and the type of product being shipped. Books and non-book items are taxed differently.
INTERNATIONAL ORDERS
Orders shipped outside Canada are tax-exempt on both goods and shipping. Recipients are responsible for paying all applicable customs, duties and taxes upon delivery.