Main Menu

Plan Your Visit

Group Visits

Closed Today

See All Hours
Buy Tickets

Frequently Asked Questions

We’re thrilled to be open again, with access to all our exhibition spaces. Safety and security remain a top priority for the Museum, helping to ensure the health and well-being of visitors and staff alike.

The following answers some frequently asked questions about the Museum’s reopening.


 

Exhibitions

Has the Canadian War Museum reopened?

The Museum reopened to the public on July 17, 2021, with access to all exhibition spaces.

The Museum is open Wednesday to Sunday, 10 a.m. to 4 p.m., and until 7 p.m. on Thursday.

General admission is free for children under 2 years of age.

What exhibitions can I see?

All of our exhibition spaces are now open.

We look forward to welcoming you back with:

  • The special exhibitions Forever Changed – Stories from the Second World War, The Legion National Foundation’s Poster and Literary Contest Winners 2020, Liberation! Canada and the Netherlands, 1944–1945, and
  • Perennial favourites such as the Canadian Experience Galleries, the Royal Canadian Legion Hall of Honour and the LeBreton Gallery.

What activities are being offered at the Museum?

Throughout the Museum’s exhibition spaces, our friendly program interpreters are on hand to enhance your visit with stories and information on certain exhibitions. A different theme is covered in each gallery.

Is Memorial Hall open?

No. Memorial Hall can only be entered by a long, narrow corridor. This same corridor is also its exit. In addition, from outside Memorial Hall, it is not possible to tell how many visitors are inside, making it difficult to control the number of people inside at any one time.

Is the Military History Research Centre open?

No, the Military History Research Centre is closed until further notice.

Has the Friends of the Canadian War Museum used bookstore reopened?

No, the book store is closed until further notice.

 

Go to top


Timed Online Ticketing

What are the current admission fees?

Everyone visiting the Museum requires a timed ticket, regardless of age.

Admission fees are $17 for adults, $15 for seniors, $13 for students, $11 for children ages 8 to 12, $5 for children ages 2 to 7, and $43 for families. Admission is free for children under 2 years of age.

Admission is free on Thursdays from 5 to 7 p.m., but a timed ticket is required. Visitors can book their tickets online as early as Monday of the week they would like to visit.

Timed admission tickets are required, and are available via the Museum’s website at warmuseum.ca.

Do I need to buy tickets in advance?

To ensure a spot, visitors must reserve tickets in advance at warmuseum.ca.

To manage the number of visitors inside the Museum, we have introduced timed online ticketing every 15 minutes.

Capacity is limited to ensure physical distancing and a safe and memorable experience for all.

Can I buy tickets over the phone?

Yes, visitors can phone the Call Centre to purchase tickets, Wednesday to Sunday, 9 a.m. to 5 p.m.

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

Do children with free admission (under 2 years of age) require a timed admission ticket?

Yes. All visitors, including children under 2 years of age, are required to have a timed admission ticket.

To ensure a spot, visitors must reserve tickets in advance at warmuseum.ca.

Do I need a timed admission ticket on Thursday evening, when admission is free?

Everyone visiting the Museum requires a timed ticket, regardless of age or time of day.

Visitors can book tickets for free admission on Thursday evening as early as Monday of the week they would like to visit at warmuseum.ca.

Should all tickets be reserved in advance, walk-up visitors will, unfortunately, have to be turned away.

Do Museum Members require a timed admission ticket?

Everyone visiting the Museum requires a timed ticket, whether or not they are Members.

Members are asked to book their timed admission tickets online via the Members portal at warmuseum.ca.

Can I purchase tickets on site at the Museum?

If you have not booked in advance online, admission will be available on a first-come, first-served basis at the Box Office, if tickets are still available (they may be sold out in advance).

To ensure a spot, visitors must reserve tickets in advance at warmuseum.ca.

Do I still go to the Box Office to have my timed admission ticket validated when I arrive?

No. Upon arrival, simply go directly to the exhibition entrance to have your ticket scanned.

Is there a time restriction on the length of my visit?

There are no restrictions on the length of your visit.

The average visit takes approximately 2.5 hours, but visitors may stay as long as they like during regular public hours of operation.

Is there a specific time that I should arrive at the Museum?

Please arrive at the Museum no earlier than 10 minutes before the entry time on your ticket, and no later than 15 minutes after the entry time on your ticket.

Late arrivals may not be permitted entry, but can go to the Box Office to reschedule their visit to the next available entry time on the same day, if tickets are still available (they may be sold out in advance).

What happens if I arrive late for my timed admission entry?

To maintain site capacity, visitors who arrive late may not be permitted entry, but can go to the Box Office to reschedule their visit to the next available entry time on the same day, if tickets are still available (they may be sold out in advance).

Please arrive at the Museum no earlier than 10 minutes before the entry time on your ticket, and no later than 15 minutes after the entry time on your ticket.

Can I leave the Museum and re-enter?

To respect current restrictions on site capacity, re-entry is not permitted at this time.

Can I get a refund or make changes to my reservation?

If you need to cancel or make changes to your reservation, please call the Museum as soon as possible at:

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

I have purchased a ticket to visit the Museum, but am now not feeling well. What should I do?

If you are experiencing any symptoms of COVID-19, or are otherwise feeling unwell, please postpone your visit until you are feeling better.

Please postpone your visit if you have travelled outside Canada within the past 14 days.

To cancel or reschedule your reservation, please call the Museum as soon as possible at:

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

If I have a timed admission ticket for the Canadian War Museum, do I also need a timed admission ticket to visit the Canadian Museum of History?

Yes. Timed admission tickets will need to be purchased from each Museum’s webstore in order to visit that Museum (warmuseum.ca and historymuseum.ca).

Does the Museum offer free admission?

Everyone visiting the Museum requires a timed admission ticket, regardless of age, time of visit, or Member/volunteer status, to ensure a safe experience for all.

To ensure a spot, visitors must reserve their timed tickets in advance at warmuseum.ca.

The Museum offers free admission:

  • At all times for Members and volunteers
  • For children under 2 years of age
  • Every Thursday from 5 to 7 p.m.
  • On Canada Day (July 1)
  • On Remembrance Day (November 11)
  • For a single attendant accompanying a person with a disability. Please contact the Museum for details.

The Canadian War Museum also offers free admission to:

  • Past and present Canadian military personnel, and to select Commonwealth military personnel, as well as to two accompanying family members.
  • Canoo members (formerly Cultural Access Pass)

Tickets are required for everyone at all times, as we are currently managing capacity through timed ticketing to ensure a safe experience for all.

No online reservations. Tickets must be reserved in advance by calling the Museum or in person by visiting the Information desk at the Museum.

  • Local: 819-776-7000
  • Toll free: 1-800-555-5621
  • TTY for people with hearing disabilities: 819-776-7003

 

Go to top


COVID-19 Safety Measures

Is it safe to go to the Museum? What safety measures have been put in place?

The Museum has a number of safety measures in place to ensure a safe and memorable experience for all. Following provincial guidelines, we are limiting the number of visitors inside the Museum, at any one time, through timed online ticketing. Other safety measures include masks inside the Museum (mandatory for visitors ages 5 and up, but highly recommended for ages 2 and up), signage related to physical distancing, and increased cleaning.

Proof of vaccination for anyone aged 12 and up is now required to access the Museum’s food services.

Visitors are required to show proof of vaccination (Ontario residents), a vaccination passport (Quebec residents) or any other proof of vaccination (rest of Canada and international), as well as ID with name and date of birth, to access food services at the Museum.

Proof of vaccination is not required to visit the exhibition spaces and other public areas of the Museum.

The safety and security of visitors and staff is the top priority for the Museum.

If you are experiencing any symptoms of COVID-19, or are otherwise feeling unwell, please postpone your visit until you are feeling better.

Are masks mandatory for Museum visits?

Yes. All visitors ages 5 and up are required to wear masks covering the nose, mouth and chin while inside the Museum.

In accordance with federal guidelines, the Museum strongly recommends that visitors ages 2 and up wear a mask while inside the Museum.

Why do I have to show proof of vaccination to go to the Museum’s cafeteria?

The Government of Ontario has announced that proof of vaccination is required to access restaurants and events throughout the province. This applies to all visitors aged 12 and up at the Museum’s food services.

Why do I have to show proof of vaccination at the cafeteria but not the Museum itself?

The Government of Ontario has announced that proof of vaccination is required to access restaurants and events throughout the province. This applies to all visitors aged 12 and up at the Museum’s food services, but the rule does not currently apply to museums.

I am not a resident of Ontario. Why do I need to abide by this requirement?

This regulation applies to all people aged 12 and up who access food services in the province of Ontario, regardless of where they reside.

I am not from Ontario and do not have access to the province’s app. What else can I show as proof?

To access food services at the Museum, residents of Ontario can show their proof of vaccination, while visitors from outside Ontario must show a vaccine certificate, vaccination passport or any other proof of vaccination, as well as ID with name and date of birth. Visitors must show that they have received two doses of one of the following recognized vaccines:

  • Pfizer
  • Moderna
  • AstraZeneca
  • Covishield
  • Or one dose of Janssen (Johnson & Johnson)

 

Go to top


Guided and Public Tours, School and Tour Groups

Are guided tours available?

Guided and public tours will not be offered at this time.

Are school programs available?

On-site school programs will not be offered at this time.

Can school groups and tour groups visit the Museum?

Yes, school groups and tour groups can visit the Museum, but will be required to follow the various guidelines and restrictions in place with regard to group size, etc.

Groups also have access to self-guided visits and activity sheets.

For reservations, please contact the Call Centre at 819-776-7014 or 1-800-555-5621.

Can I book an event at the Museum?

The Museum is not permitted to host events at this time. However, our staff are available to discuss the planning of future events. Please contact Facility Rentals at 819-776-7018.

 

Go to top


Food Services and Gift Shop

Are food services available?

The Café is open Wednesday through Sunday, from 11 a.m. to 3 p.m.

We also have vending machines featuring snacks and cold beverages.

Where are the vending machines located?

Vending machines featuring snacks and cold beverages are located inside the Café.

Can I bring food to eat at the Museum?

Visitors may bring their own meals and snacks to eat on our grounds.

Is the Gift Shop open?

The Gift Shop is open Wednesday through Sunday, 11 a.m. to 4 p.m., and until 7 p.m. on Thursday.

You can also shop online at warmuseum.ca/boutique.

 

Go to top


Amenities

Have washrooms reopened? Drinking fountains? The nursing room?

Washrooms have been reopened.

Drinking fountains have been reactivated throughout the Museum, and visitors are encouraged to fill a water bottle if they have one, rather than drinking directly from the fountain.

Diaper-changing tables and a nursing room are available.

Are the self-serve Coat Check and lockers open? Will I be able to borrow a stroller or a wheelchair when I visit, if need be?

The Museum’s self-serve Coat Check and lockers are open.

Courtesy strollers and wheelchairs are available at the Museum. Please inquire at Information.

Is parking available at the Museum?

Parking is available Wednesday through Sunday, 9 a.m. to 5 p.m., and until 8 p.m. on Thursdays, at the regular rates ($2.75 per half-hour, to a daily maximum of $13).

The Museum offers a fully automated, fast and easy-to-use parking system.

Are there places where I can lock my bike?

Yes. Bike racks are available at the front of the Museum near the Group Entrance, along the bicycle path at the back of the Museum (next to the Café terrace), and inside the parking garage.

 

Go to top


Admission Fees (Taxes not included)
Adult Senior Student Youth
(8-12)
Child
(2-7)
Family (6 pers. –
Max 2 adults)
Members (More info)
Museum $17 $15 $13 $11 $5 $43 Free Buy Tickets
Special Events Temporarily Unavailable Buy Tickets
Guided Tours Temporarily Unavailable

To send us an email or see other ways to contact us:

Contact Us