Frequently Asked Questions
COVID-19: Safety Measures
For the 2020–2021 school year, the Supply Line program will be modified to meet or exceed guidelines and best practices for transporting and lending museum objects. Please review the
sections below for details on the changes we’re making to ensure the health and safety of educators and students.
How do I book a Supply Line Discovery Box?
Bookings are accepted on the Canadian War Museum website at
Starting on August 10, 2020, bookings can be made for the first semester (September 2020 to January 2021) during the 2020-2021 school year. Booking for the winter/spring session (February to June 2021) begins on November 2, 2020. Requests for Discovery Boxes are processed on a first-come, first-served basis.
What is the cost to borrow the Discovery Box?
There is no charge to the school. The Discovery Boxes are free to borrow. The cost of shipping is also covered by the Canadian War Museum.
Can I borrow more than one Discovery Box?
The Canadian War Museum wants the Discovery Boxes to reach as many schools as possible.
For that reason, loans will be limited to either one First World War Discovery Box or one Second World War Discovery Box per school, per semester. We encourage teachers to share the Discovery Box between classes while it is at their school.
How will the Discovery Box be delivered?
The Discovery Box will be delivered by courier. Arrangements will be coordinated by the Canadian War Museum’s loans department. Please ensure that someone is available to receive the delivery at the arranged time.
Who is eligible to book a Discovery Box?
Discovery Box loans are available only to any primary, elementary, intermediate or high schools in Canada.
During the summer, the Discovery Boxes will return to the Canadian War Museum for maintenance and will not be available for loan.
About the Discovery Boxes
Is the Discovery Box bilingual?
All material developed by the Canadian War Museum for the Discovery Boxes is available in both French and English. When artifacts or archival material included in the Discovery Box is unilingual, we provide either an equivalent piece in each language, or a translation of the text.
Using the Discovery Box
Can students try on the clothing contained in the Discovery Box and handle all the objects?
Yes. All objects can and should be handled by students!
The clothing items included in the Discovery Boxes are all reproduction materials. They are sturdy enough to be worn, provided that they are treated with care.
Small-Box Respirator (gas mask): The Small Box Respirator in the First World War Discovery Box has a mouth-piece. For sanitary reasons, we recommend that students do not put their mouths on the mouth-piece.
Hats and Jackets: While living with lice was a reality for most soldiers, this is not the authentic experience we want for students. Please use your best judgment regarding allowing students to try on and share the clothing, in particular hats and jackets.
Field Dressing: Please do not attempt to open the Field Dressing. The Field Dressing in the Second World War Discovery Box is a reproduction and does not contain anything.
Am I allowed to keep the materials in the teacher resources or USB stick?
No, the teacher resources and USB stick must be kept with the Discovery Box of origin. However, you may copy any of the materials you wish.
Please do not write on or alter any items in the Discovery Box. If you have comments regarding any of the contents, please contact us at firstname.lastname@example.org.
Lost, Stolen, Damaged and Missing Items
What happens if I do not return the Discovery Box?
The cost to replace a Discovery Box is $2,200. The school responsible for the reservation will be charged the full replacement cost if the Discovery Box is not returned.
What happens if an object is lost, missing or damaged on arrival or during the loan to the school?
When the Discovery Box arrives at your school you will be required to complete an artifact inventory and condition check. If any items are missing or damaged, please notify the Canadian War Museum immediately and we will send a replacement object.
If an item is broken while the Discovery Box is in your school, please notify the Canadian War Museum so we can send a replacement object.
Does the Canadian War Museum offer additional educational resources and programs?
The Canadian War Museum offers many additional online and onsite educational resources. Please consult
www.warmuseum.ca/education/ for more information.
I still have unanswered questions. Who should I contact?
COVID-19: Safety Measures
Is it safe to borrow a Supply Line Discovery Box?
The War Museum has taken guidance from public health agencies, and museum and heritage authorities, to ensure that the Supply Line program is run as safely as possible. We believe that adhering to their policies will help to ensure the health and safety of students and staff.
What is the Museum doing to stop the spread of COVID-19?
Current evidence shows that the virus causing COVID-19 cannot live on surfaces beyond a period of 6 to 9 days. Quarantining the contents of Discovery Boxes between schools is the most effective solution for preventing the spread of COVID-19.
The Museum is taking the following steps:
A mandatory nine-day isolation period between loans.
Where possible, we will build in a quarantine by choosing the slowest shipping method between schools.
If a Discovery Box is delivered before the nine-day isolation period is complete, the Museum will work with the school to ensure that the quarantine period is observed.
As a further precaution, the code for the Discovery Box combination lock will not be given to the borrower until the nine-day isolation period has ended.
When a Discovery Box is at a school, it is incumbent upon teachers to follow their school’s protocols for sharing materials. The Museum has proposed a variety of modifications for using the Discovery Boxes at your school. Please review our
Safe Handling Guidelines document.
Can my students touch the objects?
The rules for handling Supply Line objects will depend on several factors:
The policies of your school, board and/or provincial education ministry.
The conditions in your classroom and at your school.
Your comfort level as facilitator.
We understand that situations vary from school to school, and have proposed a variety of modifications for using the Discovery Boxes. For more information, please review our
Safe Handling Guidelines document.
What happens if there is an outbreak of COVID-19 at my school?
If there are reported cases of COVID-19 at your school that could affect your loan,
please advise us immediately ( ). We will work with you to assess the situation and develop a plan. email@example.com or 819-776-8524